SHIPPING & RETURNS
THE FABULOUS FABRIC COMPANY OFFERS FREE DELIVERY IN IRELAND
ESTIMATED DELIVERY TIMES:
Ireland - Next Day Delivery
United Kingdom - 3-5 Working Days
Europe 5-7 Working Days
USA 7-10 Working Days
Rest of the World 7-10 Working Days (may take longer depending on country)
NOTE - If items are made up to order, the estimated time of delivery will be confirmed after the order is placed.
Collection option available - collect at your convenience from our retail store in Ballymakeera, County Cork, Ireland
Please see below for more info about orders, returns, cancellations and delivery/collection options, as well as some frequently-asked questions. Please note that during busy periods (Christmas etc) there may be delays, adding 2-3 days to the normal estimated timeframes.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Estimates delivery times are detailed below. Please note that once your parcel leaves Ireland and enters your destination country, we have no control over exactly how long the parcel will remain with your local postal service.
We process orders within 1-2 workings day and ship items Monday - Friday. We are open Monday to Friday (9am-5.30pm GMT) so if you have corresponded with us over the weekend, please expect a reply during business hours Monday to Friday only.
When ordering goods from The Fabulous Fabric Company for delivery overseas the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges must be borne by the recipient, we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from The Fabulous Fabric Company, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
CLICK & COLLECT OPTION
If you select this option at online checkout then you must be available to collect your order from The Fabulous Fabric Company in West Cork. Please bring along identification & proof of purchase (printed order confirmation/invoice or proof of order displayed on a smartphone is acceptable).
Address:
The Fabulous Fabric Company, Ballymakera, County Cork, P12 E277 Ireland
Collection Hours:
Monday-Friday: 9am - 5.30pm
Saturday: 10am - 5pm
*Our office is closed as per all Irish national holidays/bank holidays
RETURNS POLICY
If you decide that an item is unsuitable, we are happy to offer a refund or exchange on items which are in their original condition, unused with the tags/labels still attached.
Please ensure returns are packed in appropriately sized packaging which will not cause crumpling of the item, excessively crumpled items and/or with damaged labels/tags will not be accepted for return/exchange/refund.
Please contact us within 7 days of receiving your Order to notify us of a Returns/Exchange request.
Returns Procedure please leave a note inside your parcel with the below info:
• Your invoice number
• Date ordered
• Your name, address, telephone number
• Reason for return filled in on your Returns Form (incl with your original order)
• If you require a refund or exchange (for exchanges) include details of the item/size required
Return To:
The Fabulous Fabric Company, Ballymakera, County Cork, P12 E277 Ireland
Return/Exchange Terms & Conditions:
Please keep proof of postage. Your parcel is your responsibility until it reaches us, so we recommend using a Recorded Postal service which will track your shipment.
We cannot accept responsibility for parcels that get lost on the way to us.
Customers are responsible for the cost of returning items to us.
We are unable to refund delivery/postage charges for returning items that are unsuitable or the wrong size (returns, exchanges). However if you've asked for a replacement/exchange item, you won't be charged again for shipping the replacement item back to you.
We aim to process returns/exchanges within 7 days, but please allow up to 14 days for exchanges/refunds. If you are returning an item, please ensure that the original labels and packaging are intact and the product is in the same condition as you received it.
FREQUENTLY ASKED QUESTIONS
CAN I CANCEL MY ORDER?
You may cancel your order up to 14 days after you receive your goods (the 'cooling off' period) and receive a full refund including the original postage and packaging charges. If your order has already been shipped, then you will need to return the item first before we can offer you a refund.
WHO PAYS FOR THE RETURN OF MY ITEM?
The return costs are borne by the buyer (unless we sent an item in error).
We are unable to refund delivery/postage charges for returning items that are unsuitable or don't fit (returns, exchanges).
However if you've asked for a replacement/exchange item, you won't be charged again for shipping the replacement item back to you.
Please keep proof of postage. Your parcel is your responsibility until it reaches us, so we recommend using a Recorded Postal service which will track your shipment.
We cannot accept responsibility for parcels that get lost on the way to us.
IF I WANT TO EXCHANGE MY ORDER DO I STILL PAY THE RETURNS COST?
The buyers bears the return postage costs, however we will ship your exchanged/replacement item free of charge back to you.
MY ITEM IS FAULTY, WHO PAYS THE RETURN COSTS?
If your item is faulty or sent in error, we will cover the costs of your return postage.
We will do this once we have received your returned item and received proof of your return postage costs.
We will then refund you the items original price (including shipping) plus your return postage costs.
HOW LONG WILL IT TAKE TO GET MY REFUND/EXCHANGE?
We generally process exchanges/refunds as soon as we receive your returned item.
During busy periods we aim to process returns/exchanges within 7 days but please allow up to 14 days for exchanges/refunds.
If you are returning an item, please ensure that it has not been used, the original labels and packaging are intact and the product is in the same condition as you received it.